OTM Update version 8.12.2 _changelogBerlin, October 13, 2020 1) Orders with unpaid payment requests can be cancelled 2) Error corrections and multiple technical improvements
OTM Update version 8.12 _changelogBerlin, June 27, 2020 1) Marking of important e-mails in the customer thread and in the resource thread To mark important e-mails, especially in long threads, there is the possibility to activate a "favorite star" in the list of e-mails before the subject.
2) Labelling of contact persons with different settings for e-mail delivery Contact persons whose settings for e-mail delivery differ from the default settings for the customer are marked with an icon. 3) Import of item lists without tax rates A line item list can be imported from another project of the customer or from a template. The tax rates previously contained in the list are no longer imported. Instead, the tax rate is used that either already exists in the project or that would be the default when creating the item based on the customer data. ATTENTION! Possible item lists with different tax rates in individual items must be adjusted manually after the import. 4) Warning if a possibly outdated tax rate is set during invoice creation The tax rate used in a project is stored in the project when the quote is created. This value is preset for invoicing (invoice, payment request, partial invoice, customer credit note) in the project. If the general tax rate for A/R invoices stored in the administration area changes during the course of a project, OTM warns when you open the >Generate invoice page that the tax rate set in the project does not correspond to the current default setting. It depends on the performance period and delivery date which tax rate a PM should apply for the document to be created. 5) Limiting the number of displayed results when searching with the Project finder Since some searches return a very large number of projects, only a part of the results are displayed initially. Older projects can be called up successively by the user. 6) Error corrections and technical improvements
OTM Update version 8.11.7 _changelogBerlin, February 18, 2020 1) Breakdown of currency shares when selecting vouchers 2) Resource selection – Automatic switching between "Flat rate" and "Price per unit"
OTM Update version 8.11 _changelogBerlin, September 17, 2019 The update includes new features in the following areas:
1) Extended configurability of services Until now, you could only decide for the services offered whether they were available in quote request forms and for item creation or not. The following setting options are now available:
2) Post editing As a new bilingual service "Post editing" is available. Post editing is the checking and revision of a machine translation by a human post editor who speaks both languages. Resources can always apply for this service. Administrators can activate or deactivate the service for project managers and customers. If the service is activated, customers can select it in the quote request form, and project managers can, for example, use it to create line items and to post jobs. All existing resources, which previously had the service "Translation" and/or "Revision (source and target text)" as well as the specialty area "post editing ", automatically receive the additional service "post editing" during the update. There is no automatism for resources that are added later.
3) Simplified PayPal payment for customers If payment via PayPal is intended for an invoice or payment request, the customer can call up a link directly from the invoice e-mail which leads to the PayPal login page together with the necessary transaction parameters. The customer no longer has to open the attached PDF with the invoice to start the transaction.
4) New functionalities for partial invoices A number of new functionalities have been implemented for partial invoices.
5) Cash flow forecast OTM Update version 8.10 _changelogBerlin, April 8, 2019
This update includes new functions and configuration options related to bookkeeping.
In order to use the new functionalities, you must make basic settings in >Administration >Preferences in the tabs >PayPal, > Accounts receivable and >Accounts payable. Your previous settings are retained in their entirety. New functions are only effective if you make changes to the basic settings.
1) Basic settings for automatic assignment of accounting parameters OTM can automatically assign an accounts receivable number or an accounts payable number to new customers and resources. In addition, standard values for contra account, booking attribute and posting key can be stored for the relevant constellations. If these options are used, the corresponding accounting parameters are automatically entered for new customers or new resources and may also be part of the data exports for your accounting program. So there are the following possibilities:
Authorized users can change or delete all automatically assigned values at any time in the customer administration or the resource administration. If the function is activated, the button "Complete bookkeeping parameters" is displayed in the accounting overview. To use the function, select the documents in the accounting overview whose parameters you want to complete and click on the "Complete bookkeeping parameters" button.
2) Easy payment of remuneration vouchers with PayPal For remuneration vouchers that are intended for payment via PayPal a direct link is located behind the P icon. Following the link leads to your PayPal account. The link contains the data required for the PayPal transaction, which then only needs to be checked and confirmed, but not re-entered. The prerequisite for this is that you have entered the e-mail address of your PayPal account under >Administration >Preferences >PayPal.
3) PayPal button in the customers user interface If the PDF file with the invoice contains a PayPal button, then this button is also displayed in the user interface of the customer portal (in the project list on the start page, and in the respective project details). A customer who is logged in can call up the PayPal button and make the payment without first having to open the invoice document.
4) Automatic setting of the "Paid" status Activate the checkbox "Enter payment status automatically" under >Administration >Preferences >PayPal. An incoming payment for an invoice or payment request made using the PayPal button will then automatically receive the status "Paid". If you make PayPal payments to resources in >Project Management >Bookkeeping >Accounts payable vouchers and use the link behind the P icon, the status "Paid" is automatically set after PayPal has confirmed the transaction.
OTM Update version 8.9 _changelogBerlin, January 28, 2019
1)
OTM Update version 8.8.3 _changelogBerlin, September 18, 2018
>Project management >Project summary >Project documents
OTM Update version 8.8.1 _changelogBerlin, July 24, 2018
1)
OTM Update version 8.8 _changelogBerlin, June 26, 2018
1) 5) >Quote request form By selecting the entry "(no information)" in the country selection customers can send an inquiry with the quote request form without entering a country.
OTM Update version 8.7 _changelogBerlin, June 5, 2018 1) Configurable request form
OTM Update version 8.6.2 _changelogBerlin, May 22, 2018 1)
OTM Update version 8.6.1 _changelogBerlin, May 15, 2018 1) >Project management >Project finder – Search project name In the project finder you can search for strings included in the project name, which allows for example to include a customer reference in the project name and to later search for this reference via project finder. 2) >Resource portal >Job – Upload multiple result files for one source file Resources are now able to select more than one result file to a single source file and upload it in one go, for example if besides a translation file also a TM has to be uploaded. 3) >Administration >Resource administration >Ranking – Improved ranking settings You can optimize your basic ranking parameter settings by choosing >Ranking >Weighing of FQA, LQA and WWA. To do this, change the values in the fields Weighting of the FQA average Weighting of the LQA average Weighting of the WWA average and apply the new ranking parameters by choosing the function Save parameters and re-calculate QA values. 4) >Project management – All OTM tabs can be opened directly in new browser tabs The technical restriction, due to which some OTM tabs could not directly open in additional browser tabs, has been removed. 5) "Customer portal" and "customer account" – Terminology change for customers The term "service pages" has been replaced by the terms "customer portal" and "customer account". This affects all texts specified in OTM that are addressed to customers – for example e-mail. Possibly existing individual agency versions of these texts can be changed on agency level in >Administration >Standard-Texts >E-Mail. 6) >Project management >Line items – Line items created with the SDL-Trados Studio wizard Line items created with the Trados wizard can be deleted manually when editing line items outside the Trados wizard. Such line items are no longer visible but remain saved in the Trados wizard. They will not be completely removed until they have been deleted in the Trados wizard and "Step 2" has been called up. To prevent "invisible" line items from interfering with project processing, the button of the function "SDL-Trados Studio wizard" displays the number of line items stored there.
OTM Update version 8.6 _changelogBerlin, April 23, 2018
OTM Update version 8.5.4 _changelogBerlin, February 26, 2018 Besides a few minor improvements and bugfixes the following functionality has been implemented: >Project management >Line items – Quicker editing of line items If you open an existing line item by clicking the right text area of the line item, the subtab "Quantification/Price" will open immediately. When a line item is open/in edit mode, you can directly open another line item for editing. The first line item will be saved and closed automatically.
OTM Update version 8.5 _changelogBerlin, January 16, 2018
1) >Administration >User accounts – New team functions available Three application examples
In addition to the team function, a new role has been created: "Project management: Assign new projects and orphaned e-mail". Equipped with this role, the project manager sees new projects that have not yet been assigned to a PM and can assign the project. The same applies to orphaned e-mail.a) Coaching – During the familiarization period of the new project manager X, all projects assigned to X should be visible to the colleague A. The administrator can make the appropriate setting in the user account of X, or alternatively in the user account of A. The result is that all projects and all orphaned e-mail from project manager X are also visible to project manager A. b) Team function – There are several teams (departments) in the company. All members of a team should have access to all projects assigned to them or other team members. Instead of having to share each project individually, the basic setting is made only once, and all team members immediately see all the projects of their team. c) Team leader – It is generally determined that a project manager always has access to all projects of certain colleagues. If this access is not reciprocal, then, apart from the team leader, all project managers are only concerned with their own projects. 2) >Administration >Preferences >Project management settings – New basic setting for approving new customers There is a new project parameter that can be set in such a way that the processing of projects of new customers can only begin when a customer has been approved by an administrator, for example, after checking the relevant customer data. For licensees who do not change this setting, the handling of the projects does not change. In order to prevent the project of a new customer from being processed before the customer data has been verified and the customer has been approved, the basic setting in "New-customer project processing only after verification and approval" needs to be changed to "YES". The manual approval of a customer is done by a project manager with administration rights in >Project management >Customer administration >Basic data >Properties. 3) >Project management >Bookmarks – The OTM bookmarks in the project management area can be provided with their own names. As before, project managers, supervisors and administrators can save frequently used views including filter settings and sorting as bookmarks. These views can now also be given an individual name. 4) File names of PDF documents (project documents) for customers A customer can receive an offer, an invoice or a credit note via OTM – either as a download or by e-mail. OTM automatically adapts the file name of the respective PDF document. The name starts with the precise description of the document in the selected project language. For example: Project language Dutch – The customer receives an invoice as "Factuur_projectnumber. pdf" and a credit note as "Creditnota_projectnumber. pdf", i. e. in a file with a name, that also appears as heading in the document. 5) >Project management >Reports – Revenues are broken down by service In the tabs >Project managers and >Monthly results, the results are displayed broken down in individual lines under "Revenues by service". 6) >Project management >E-mail threads – OTM remembers the sorting selected by the user for all e-mail threads If a project manager sorts the e-mail of a thread in chronological order descending, this settings is applied when opening other e-mail threads as well. 7) Minor improvements and bug fixes
OTM Update version 8.4 _changelogBerlin, July 31, 2017
OTM Update version 8.3 _changelogBerlin, June 27, 2017
OTM Update version 8.2 _changelogBerlin, May 22, 2017
OTM Update version 8.1 _changelogBerlin, March 22, 2017 1) Resources' e-mailOn the right side of >E-Mail >Resources, there is an additional list of all unread resource e-mail. The status of one or all e-mail can be changed to "Read" immediately. 2) Small improvements
OTM Update version 8.0 _changelogBerlin, January 30, 2017 1) OTM customer portal (customer service pages) | RedesignThe customer portal has been completely redesigned and has received a "Responsive Design". This allows customers to still use OTM on the PC with the browser, but also if necessary with the smartphone or tablet. With the redesign, emphasis was put on a clear, compact and intuitive user interface. See reference at http://lsp.net/kb/otm-customer-portal-en.html 2) Customer portal | Archiving of projectsIn the customer portal, "archiving" means that a project is no longer in the list of "current projects", but under "archived projects". To keep the list of "current projects" clear, customers can archive projects under certain conditions: 3) Customer portal | Automatic archiving of projectsProvided that the conditions described in the previous section are fulfilled, projects are being archived automatically: 4) Feedback form for customersTogether with the customer portal, the feedback form for customers has been updated. Customers can submit reviews from "very good" to "bad" and leave a comment. Ratings and comments can be published together with the customer barometer. 5) >Project Manager >Order >Invoice
|
Project owner |
The project manager to whom a project has been assigned or delegated. There is only one project owner at any given time. |
Co-PM |
A project manager with whom a project has been shared and who therefore has access to the project. The Co-PM can edit the project within the limits of the roles and rights assigned. |
The project owner responsible for a project is usually the project manager to whom the project has been assigned.
If the project has been delegated, the project manager to whom the project has been delegated becomes project owner and then bears responsibility for the project until delegation of the project has ended.
The main responsibility for a project that is being shared with one or more Co-PMs remains with the project owner. The Co-PMs can access the project and act within the same limitations that apply for their own projects.
The project owner has to communicate all events and changes relevant for Co-PMs. Whether and for how long a notification is shown in the >Task board usually depends on the project owner's reaction to the notification. In most cases, the notification expires and vanishes once the project owner has acted. Therefore Co-PMs need the project owner to forward such information.
Project managers without the role of supervisor or admin cannot see or access a project that has been delegated by them to somebody else. If the original project manager is supposed to keep working in this project, then the project must be shared with them as long as the project remains delegated.
In SDL Trados Studio 2014 and later versions, the XML analysis file contains tags for "Locked Segments" by default. The Trados Wizard now considers these segments.
Berlin, March 2, 2016
a) The field with Industry sector information has been moved from General customer data to Properties.
b) To enter or change the Industry sector information, you can use a tagging mechanism which allows you to access all tags that have previously been stored for other customers.
You can enter those tags by mouse click, thus preventing different notations or misspellings and improving your search results.
New tags in Industry sector information will be stored once you enter a string with a semicolon at the end. When you click on the industry sector tag list, you will also see how many times you have applied each tag to your customers.
c) In addition to the Industry sector information there is another text field called Dossier. Hence there is more room to straighten out different kinds of information that so far had to be stored altogether in Notes regarding customer. It may, for example, make sense for you to store general and operative information for project managers in Notes regarding customer while special business information for accountants can be stored under Dossier.
d) On the overview pages (>Task board, >Quotations, >Orders), when you move the mouse over the company name of a customer, all the text that is stored in Notes regarding customer, Industry sector information, and Dossier will be displayed on the screen. The Notes regarding contact will be displayed when you move the mouse over the name of the customer’s contact person.
If you sort the search results in >Customers >Search by company name, the results will be grouped showing the company name and industry sector information only once (with all contact persons).
This way it is easier to identify duplicate customer records. In addition to the number of contact persons, the number of different customers/companies that are included in the result list is also displayed.
The search parameters used in the last search will remain stored for a modified search.
a) The algorithm used to compare the customer record of new quote requests to customer records of previous projects has been improved and is more effective in cases of misspellings and fuzzy similarities.
b) The customer identification page offers more functionality and the user interface shows clearer options for the assignation of a new quote request and the included customer record.
c) In order to avoid unnecessary customer identification processes, there is a Graylist for e-mail domains in the administration section. E-mail domains that you put on this list -- e.g. domains of mass e-mail providers such as gmail.com – will reduce the need for carrying out customer identification processes based on an identical e-mail domain.
For detailed information, please read the OTM whitepaper "Identify Customer" here.
For customers using the customer portal (service pages) the option to issue an online order is now available for each active quotation, even if the customer’s service pages have only been activated after the quotation has been sent. It is no longer necessary to generate a new version of the quotation because of a change in the ordering options.
You can now save an optional additional text that you want to be included in your accounts payable vouchers. This text is placed underneath the sum of each payable voucher. It can for example include Information like “Payment period according to GT&C” or “Date of required payment: 30 days starting with date of this voucher”.
>Administration >Preferences >Accounts payable vouchers
Berlin, December 17, 2015
The label “Project notes” in the overview pages >Task Board, >Quotations and >Orders has been moved to the header of the table in order to make room for more of the actual information.
The H-Icon with the link to a customer’s history is now grey and deactivated if there is no project in the history other than the one in the current context. The H-icon of a new customer is shown with a slightly colored frame.
The project history of a customer will include more specified status information. For example what used to be “Status: Order” will now be presented as “Order (running)” or “Order (finished)”.
Berlin, November 9, 2015
The job count number (total jobs) of resources who have already worked for the regarded customer is now colored orange.
Move the mouse over this number and you will see in which time period the resource has handled how many jobs for the customer and how many jobs for the current contact person.
a) The areas of specialization are indicated for each project.
b) If a customer complaint has been recorded regarding a particular project, this project is clearly marked with the text “Customer complaint”.
The additional options for addressing e-mail to customers have new text labels, a more compact layout and additional help texts.
>Project switchboard >Addressing of e-mail
For agencies working with resource invoices (not with credit notes), only:
You now get a list of all resource invoices which the resources have so far failed to generate.
In order to see the list go to >Bookkeeping >Accounts payable vouchers and click >Requested resource invoices.
Once a resource has generated the resource invoice it will appear under >Bookkeeping >Accounts payable vouchers as any other resource invoice that has been generated.
Berlin, June 15, 2015
>Administration >Resource administration >Services and
>Administration >Resource administration >Areas of specialization
HR Managers and administrators who have the permission necessary to administer resources can now deactivate certain parameters for each resource on an individual basis. They can, for example, block a specific language pair in a specific area of specialization for a particular resource.
The resource affected by this block will then no longer appear in result lists that are based on a search in which this parameter is a criterion.
The blocking of such a parameter does not affect the resource's setting regarding this parameter.
A parameter blocked in this manner can be unblocked at any time by the HR manager / administrator.
Berlin, May 11, 2015
>Administration >Resource administration >Ranking
Setting basic parameters for quality assessment.
>Project management >Search >Resources and
>Project management >Jobs >Post
In the search results, the values for LQA and WWA are now displayed.
As you move the mouse over the individual values, information will be displayed about each piece of data. If you sort the results with OTM-Rank (descending), all parameters will be taken into account in accordance with the settings in the admin interface.
>Resource Profile (Details pop-up window)
The average values of the quality assessments are shown in the header area. The individual criteria are broken down. All individual ratings are displayed as jobs in the QA tab where you can also see the ratings for the individual files.
>Project management >Files >Job files
Improved design of the input screens for the evaluation of files.
Extensive background information:
English: http://www.lsp.net/quality-assurance-with-OTM.html
German: http://de.lsp.net/qualitaetssicherung-mit-OTM.html
Spanish: http://www.lsp.net/control-de-calidad-con-OTM.html
Administrators and HR managers can activate the option “Prioritize with Search / Selection” for a resource. The resource will thus be ranked independently of the quality assessment for OTM-Rank (descending). This option allows you to promote certain resources and thereby increase the use of these resources in order to treat them, for example, as 'trainees' to a company.
The project notes are now displayed for each project on the overview pages so that you do not have to open each individual project. The job deadlines are also displayed now for orders.
Improved display of settings and search criteria.
Improved display of settings and search criteria. Pre-defined shortcuts now allow you to more quickly choose common languages.
If a project initially created a partial invoice, then the default for the following statement in this project is also "partial invoice". Thus, in projects where partial invoices exist, the accidental creation of final accounts, which prevent the continuation of the project with further partial invoices, can be avoided.
The VAT IDs can now be added to the export templates for document lists of invoices and accounts payable vouchers.
Resources now see a complete list with both upload date and comment on all result files that have been uploaded while working on a project.
Berlin, February 2, 2015
LSP.net GmbH has been sucessfully recertified to ISO 9001.
The new certificate is valid thru April 2018.
Berlin, April 28, 2014
OTM 6.5 includes improvements of the customer administration and communication plus adjustments in line with the turnover tax (VAT) legislation of the European Union.
OTM licensees can now offer customers the option to settle invoices, partial invoices and payment requests directly with PayPal. A PayPal button is integrated in the relevant PDF documents for this.
Details about the OTM PayPal Button
The European Union has expanded the directives for issuing documents relevant to VAT (invoices and credit notes). The addendum states that under particular conditions documents within the EU must include a notice for reverse taxation.
Details about the OTM module "Reverse taxation in the EU"
Multiple alternative invoice recipients can be saved for a customer. An alternative recipient can also be indicated as the default recipient.
The use of an alternative invoice recipient may possibly require changes in the tax setting (VAT, for example) for the project. In this case, OTM displays a warning before the document is generated.
Invoices issued to an alternative invoice recipient are marked with a color to indicate this in the OTM accounting module.
Details about the OTM feature "Alternative invoice recipients"
Bug fixes and a few improvements of details.
Berlin, July 3, 2013 – Another outstanding feature has been added to the Online Translation Manager in the OTM 6.0 update:
The OTM SDL Trados® Studio Wizard
The wizard enables project managers to process Trados XML analysis files, apply weighting factors and use the results for line items in quotations or invoices.
This completes the integration of SDL Trados Studio in OTM, which began in 2012 with the development of the CAT Weighting Tool, available for use online free of charge. Experience acquired with the weighting tool was applied to OTM, and options to produce line items from the Trados analyses were added.
The OTM SDL TRADOS Studio Connector for Windows was created in parallel in a collaborative effort with consultant and developer Tom Imhof of localix.biz. The connector provides a secure connection between OTM on the Internet and local installations of SDL Trados Studio Professional. The extensive automation of Trados workflows in this integration saves considerable time and ensures a high degree of process reliability for project managers.
Berlin, May 2, 2013 – LSP.net now offers three license options for the company's Online Translation Manager (OTM) software for language service project management: the "Budget" option for those with low outsourcing needs, "Business" for frequent outsourcers, and the new "Enterprise" license for those operations which require full scalability.
The OTM Enterprise license is designed for language service providers with more than 10 project managers and offers the following advantages:
The OTM license contract has a minimum term of 12 months. The one-time setup fee is 5,600 euros, with a monthly fee of 2,380 euros.
Administration and maintenance of the Enterprise server are handled by the highly qualified IT specialists at LSP.net; the costs of service are covered by the monthly license fee.
As with the other license options, data security is a top priority for OTM Enterprise. The Enterprise server is located in a high-security data center in Germany and can be accessed only via certified, TLS-encrypted Internet connections. Data and files are also backed up automatically on a minute cycle via encrypted lines to a server at a second data center located in Germany.
Details on the OTM Enterprise license and a comparison of the available licensing options can be seen here: http://www.lsp.net/otm-license.html
Berlin, January 18, 2013
The challenge
Translation environment software typically offers “analysis” of project files to determine the number of words and characters as well as matches or similarities between texts or translation memory resources. Converting this information to a price quotation for customers taking into account weighting factors is not always simple.
A typical solution to this problem involves spreadsheets, usually created in Excel with great effort. Data are copied and pasted from the analysis file(s) and formulae in the cells crunch the numbers for the desired result.
If a project has multiple files, and weighted data and costs are required for individual files, it all becomes more complicated.
Many likely already experience despair with the effort of automatically words and characters to “standard” lines or other units used in various countries.
The solution
The free online CAT Weighting Tool from LSP.net
Simply upload your analysis file, enter the relevant weighting factors and rate and you’re just a click away from the information you need to quote.
The weighting factors and price can be changed later if necessary, and results for individual files can be shown.
Conversions to standard lines of 50, 55 or 60 keystrokes are also very simple. The results can also be printed.
Your settings for calculation and conversion of analysis information can also be save in a browser cookie so you need not re-enter rates and weights the next time you need to apply them.
This free online calculator works with every current browser.
Which analysis files can be used?
The January 2013 release of the online weighting calculator for cost estimation is able to work only with analysis files which are compliant with SDL Trados® Studio’s XML format.
Future plans (Q2 2013) include expanding the tool to include analysis files from other translation environment tools such as memoQ.
Try our Online CAT Weighting Tool.
Data security
LSP.net saves neither your data nor your files.
After it is uploaded, the analysis file is used for a few seconds to read and display the count data and display it in the browser. Then the analysis you upload is deleted immediately and permanently from our server.
If your settings are saved in a cookie, this cookie is only on your computer.
OTM Version 6
The release of OTM 6 also includes the calculator tool and will enable lines items for quotation to be created with just a click.
Our middleware tool, the "OTM SDL Trados Studio Connector", makes quotation calculation even easier. Install this little application on your computer with SDL Trados Studio Professional, and project files are taken directly from the Online Translation Manager (OTM) and passed to SDL Trados Studio, where a project and/or packages and translation memories are created automatically. Existing TMs can be used for the analysis of the source files.
The Connector uploads the analysis files produced by SDL Trados Studio to the relevant project in OTM, where the features for quotation described above and further quotation options can be applied.
SDL TRADOS® is a registered trademark of SDL
Berlin, April 12, 2012 – OTM has been updated to version 5.6.
New feature: "Certificate of Translation" can be created and sent with the outgoing invoice. Certificates can be signed individually with signatures of the respective project manager and/or CEO. more ...
Berlin, February 22, 2012 – OTM has been updated to version 5.5.
New feature: Copy and repository function for job descriptions (load / save).
Berlin, October 26, 2011 –
The new e-mail wizard helps you organize multiple e-mail recipients on the side of the customer. The wizard is available everywhere e-mail is written to customers.
Any number of e-mail addresses can be set up for a customer and commented. The e-mail addresses of all contact persons for a customer can be imported with just a click.
The saved addresses can be inserted in the TO, CC or BCC field automatically or using a convenient selection dialog.
Moreover, general notes can be saved, which are displayed when writing e-mail to customers. This function is useful for showing notes which are not related to the e-mail configuration but which contain information to be considered in the relevant project.
The e-mail addresses and their settings are stored project specifically, i.e. changes in the settings of a project do not change the settings of existing projects. The last e-mail configuration in each case is used as a default for new projects of the customer.
An exception is when sending mail for invoices, partial invoices, payment requests and customer credit notes: the TO, CC and BCC fields must be filled in manually as required.
Here's an example of how it works:
The quotation is sent to the customer’s purchasing department. However, in the rest of the workflow, the original contact for the customer is responsible for matters. Moreover, one or more other persons are to receive CC or BCC copies of e-mail for the project. The invoice for the project is sent to the customer’s bookkeeping department.
Bug fixes and a few improvements of details.
Berlin, July 1, 2011 – Good things come in threes it is said, and this is now the case with the new release 5.0 of the Online Translation Manager (OTM), the language services project management solution from LSP.net GmbH.
The software, which is available as an affordable online service (SaaS), was recently issued a certificate by Austrian Standards plus verifying its compliance with the translation service standard EN 15038. It is the first and so far only commercial language service project management solution to be certified according to this standard.
LSP.net has already been certified to ISO 9001 (quality management) and is compliant to ISO 27001 (information security management) for a total of three process standards relevant to the leading edge of language services today.
This latest certification should ease the way for OTM licensees seeking to certify their businesses for compliance with industry standards. All the processes required by EN 15038 are integrated in the project management and administration modules of OTM, and the translation process documentation required for certification is available to licensees at no charge, simplifying preparation for the certification audit.
“We are proud to have achieved this milestone,” commented LSP.net CEO Ulrich Scheffler. “In today’s fast-paced, competitive global environment, it is more important than ever to promote and apply best practices to ensure that the value expected is received and recognized. EN 15038 is one of many quality milestones of the past year which have been reached with the support and collaboration of our partners and licensees with their valuable feedback on the diverse business challenges faced in international environments.”
>> NEWS ARCHIVE
New functions and configuration options
New functions and configuration options related to bookkeeping
Enhancements of risk management and team management
Charing and delegating projects
New and improved functionality in customer management and administration
GUI an customer history improved
Maintaining confidentiality agreements
Improvements of customer administration
Integration with SDL Trados® Studio
New multi-stage follow-up module
Brief Company Profile
LSP.net GmbH (the Language Service Provider Network) is a unique provider of solutions and quality management tools for the language industry.
The company has developed the Online Translation Manager (OTM) software since 2001. OTM is available as a service to independent language service providers.
The team at LSP.net GmbH includes translation agency project managers, linguists, commercial experts, attorneys and IT specialists, all with many years of experience in the language industry.
LSP.net's ISO Certificate and Compliance
Service quality and data protection are the central focus of customer relations.
LSP.net GmbH is certified according to the international standards ISO 9001 (Quality Management System) and the Information Security Management System is compliant to ISO 27001.
Trademark Information
"LSP", "OTM" and "Quality Translation Network" are registered trademarks of LSP.net Holding GmbH.
Copyright Information
© 2008- LSP.net GmbH – All rights reserved.