Translation and localisation projects
Organise translation, editing and DTP as connected work steps. Keep jobs, responsibilities, files and delivery deadlines linked to the customer order.
Software for translation and localisation
Project management and CRM for language service providers.
OTM is software for small and medium-sized translation and localisation agencies. It combines project management and CRM with quality assurance, accounting and portals for customers and freelancers – from the first enquiry to invoicing.
Online Translation ManagerInside OTM
Web modules
Customers, project managers and freelancers access their tasks through secure, role-based web interfaces.
Multilingual operation
Quotations, correspondence and invoices can be produced in different languages and currencies.
Quality assurance
Ratings, feedback, quality objectives and continuous improvement are integrated into project work.
File and email management
Project-related files and communication remain searchable, traceable and available to authorised users.
Accounting & controlling
OTM generates valid electronic invoice documents for all EU countries. Invoices, credit notes, calculations and real-time reporting support commercial management.
More about electronic invoicing in OTM
CRM & customer relationships
Maintain customer contacts and relationships and connect customer care with enquiries, quotations and ongoing translation orders.
Online help
Context-sensitive support guides users directly inside the software.
Three perspectives. One shared data foundation.
Project management
Plan projects, coordinate resources, track deadlines and analyse results.
Customers
Submit enquiries, approve quotations, exchange files and view project status.
Freelancers
Review jobs, work securely with files, resolve questions and receive billing data.
OTM at a glance
What does project management in OTM cover?
OTM supports the workflow from customer enquiry through quotation, order and individual jobs to invoicing. Files, deadlines, resources and project-related communication are connected to these workflows.
Is OTM also a CRM system?
Yes. OTM connects contact and relationship management with customer enquiries, quotations and ongoing translation orders. Customer care and project management use the associated customer information.
How do customers and freelancers work with OTM?
Customers and freelancers receive their own web portals with separate access for working with your agency. Unlimited customer and freelancer accounts are included without an additional account fee.
Does OTM need a local installation?
No. OTM is used as software-as-a-service in a browser. Hosting, server administration, updates and automatic backups are included in the licence.
Online Translation Manager
Try OTM in your agency’s daily work.
Try project management, CRM and agency administration free for 14 days, with all features for your translation and localisation orders.